Aug 6, 2024
Want to add
strategic pricing to your marketing tool box? Go
to InteliChek or call 877-827-7273 and ask about our
InteliShare Series!
InteliShare contains all of our promotional
tools that you can use to promote your favorable prices, including
our InteliAds, the printable flyers that you can show off in easel
displays, InteliMedia, for your Digital Media Boards AND
InteliWidgets, so you can show off price comparisons on your
website and even let your customers schedule from the widget.
Summary
In this conversation, Chris Craig, an expert in the automotive
industry, discusses the qualities and skills that make a technician
successful. He emphasizes the importance of willingness to work and
learn, time management, thoroughness, and a positive attitude.
Chris also highlights the need for technicians to adapt to industry
changes and the automotive culture. He conducted a survey with
industry experts to gather insights on these topics and found that
technical knowledge and ASE certifications were not as highly
valued as attitude and behavior. The discussion also touches on the
challenges faced by new hire technicians and the importance of
their willingness to learn, attitude, attendance, and adaptability.
The conversation explores the importance of leadership and soft
skills in the automotive industry, particularly for entrant
technicians. It highlights the need for effective communication,
willingness to learn, attitude, thoroughness, and attendance as key
competencies for success. The survey conducted by Chris Craig
reveals that these soft skills are often overlooked and not
adequately trained in vocational education. The conversation also
touches on the impact of technology and the internet on
expectations in the industry, as well as the challenges faced by
schools in incorporating soft skills into their curriculum.
Takeaways
Willingness to work and learn, time management, thoroughness,
and a positive attitude are key qualities for technician success in
the automotive industry.
Technicians should focus on continuing to learn, improving
their technical knowledge, developing a positive attitude, adapting
to industry changes, and being thorough in their work.
New hire technicians should prioritize willingness to learn,
asking questions, willingness to work, attitude, attendance, and
adaptability to the automotive culture.
Technical knowledge and ASE certifications are not as highly
valued as attitude and behavior in the industry.
The automotive industry needs to address the challenges faced
by new hire technicians and provide training and support to help
them succeed. Leadership is crucial in developing the necessary
soft skills in entrant technicians.
Soft skills such as effective communication, willingness to
learn, attitude, thoroughness, and attendance are essential for
success in the automotive industry.
The industry needs to prioritize the training and development
of these soft skills in vocational education.
The impact of technology and the internet has raised
expectations in the industry, requiring technicians to adapt and
meet higher standards.
Schools face challenges in incorporating soft skills into
their curriculum due to limited time and the need to teach both
basic and advanced technical knowledge.
Sound Bites
"Willingness to work is what makes technicians successful in
today's automotive industry."
"Willingness to learn is important to successful outcomes in
today's automotive industry for a technician."
"Time management is very important, especially in a larger
dealership, larger shop."
"I think this is just like a recurring kind of thing."
"You can solve every single bit of this with leadership, every
single bit of it."
"Cleanliness was in the bottom three, only 59 or 53.9% agreed
that that's important."
Music: